Abstract language hides the work. It talks around action instead of guiding it. In technical writing, that gap matters. Readers come to documentation to move forward. When language stays theoretical, they slow down to interpret instead of acting.
Why It Matters for Product Teams
Abstractions add friction. When documentation explains “the process of configuration” instead of telling users to configure something, readers must translate intent into action themselves. That extra cognitive step shows up as confusion, missed steps, and support tickets.
Action-first writing removes that hesitation. Clear verbs tell users exactly what to do and what happens next. For product teams, that means faster onboarding, fewer interruptions for clarification, and higher confidence in the product experience.
How to Apply It
Start by looking for abstract nouns. Words like implementation, configuration, utilisation, or completion often signal distance from action.
Rewrite them as verbs. Tell the reader what to do, not what exists. Avoid phrases like “the process of” or “the act of.” They add words without adding clarity. As a final check, review each sentence and ask one question. Does this help the reader act right now, or does it only explain the idea of acting?
Examples
Not Effective: The installation of the update requires verification of permissions.
Effective: Verify permissions before installing the update.
Not Effective: The configuration of notifications allows customisation of alerts.
Effective: Configure notifications to customise your alerts.
Write actions, not abstractions. Clear writing does not explain what was done. It shows what to do.
